Terms of Service

Scale Matrix Solutions LLC

102 Meadow Drive, Elyria, OH 44035

Phone: 1-440-557-4146

Email: [email protected]

1. Terms of Service

Overview

This website and services are operated by Scale Matrix Solutions LLC. Throughout the site, the terms "we", "us", and "our" refer to Scale Matrix Solutions LLC. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

SMS & Mobile Messaging Terms

By opting into any Scale Matrix Solutions LLC SMS or text messaging program, or by submitting your phone number via any of our website contact or web chat forms, you agree to the following terms:

Consent: You explicitly consent to receive recurring promotional, marketing, and transactional text messages (e.g., appointment reminders, account updates, customer service follow-ups) from Scale Matrix Solutions LLC at the phone number provided. Consent is not a condition of purchase.

Opt-Out: You can unsubscribe from text messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive one final message confirming your unsubscribe status.

Help: For assistance, text HELP to any message received or contact us directly at 1-440-557-4146 or [email protected].

Message Rates & Frequency: Message frequency varies based on user interaction. Message and data rates may apply according to your mobile carrier plan.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

2. Privacy Policy

Information We Collect

Scale Matrix Solutions LLC collects information you provide directly to us when filling out contact forms, utilizing web chat, requesting information, or booking services. This information may include your name, email address, phone number, physical address, and communication preferences.

How We Use Your Information

We use your information to provide customer support, fulfill service requests, process transactions, send updates or reminders, and send marketing communications if you have opted in.

Mobile Information Disclosure (A2P 10DLC Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We do not sell, rent, or lease customer consent lists or personal data to third parties.

Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us at:

Scale Matrix Solutions LLC

102 Meadow Drive, Elyria, OH 44035

Phone: 1-440-557-4146

Email: [email protected]