Privacy Policy

Scale Matrix Solutions LLC

102 Meadow Drive, Elyria, OH 44035

Phone: 1-440-557-4146

Email: [email protected]

Effective Date: September 18, 2026

At Scale Matrix Solutions LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your personal details when you visit our website at https://scalematrixsolutions.com, interact with our services, or communicate with us via web forms, web chat, or text messaging.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out contact forms, utilize our web chat widget, request information, or engage our services. This information may include:

Contact Information: Full name, business name, email address, physical mailing address, and phone number.

Communication Preferences: Opt-in selections and history regarding text messaging and marketing preferences.

Inquiry Details: Any messages, feedback, or specific service requests submitted through our site.

2. How We Use Your Information

We use the information we collect strictly to deliver and improve our business services, including:

Responding to customer inquiries and providing customer support.

Sending transactional messages, account updates, or appointment reminders.

Sending promotional communications and updates if you have explicitly opted in to receive them.

Fulfilling our service obligations and managing billing/account administration.

3. Mobile Information Disclosure (A2P 10DLC Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We do not sell, rent, lease, or trade mobile phone numbers or SMS consent lists to any third parties or marketing agencies.

4. Data Security & Retention

We implement industry-standard administrative, physical, and technical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your personal data only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by law.

5. Your Rights & Opt-Out Preferences

You have the right to access, update, or request the deletion of your personal information at any time.

SMS Communications: You can stop receiving text messages from us at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us directly.

Email Communications: You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email.

6. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Scale Matrix Solutions LLC

102 Meadow Drive, Elyria, OH 44035

Phone: 1-440-557-4146

Email: [email protected]